🎮 Lost Frequency
🗑️

Account Deletion

Lost Frequency

Request deletion of your account and data

How to Delete Your Account

1

Option 1: Delete In-App (Recommended)

Open the Lost Frequency app on your device, go to My Account settings, and select the option to delete your account. This will immediately initiate the deletion process.

OR
2

Option 2: Contact Support

If you cannot access the app or prefer to contact us directly, email our support team:

Email:

support@crystaljake.com
Include your username or email address associated with your Lost Frequency account in your request.

What Data Is Deleted

When you delete your Lost Frequency account, the following data will be permanently deleted:

  • Account Information: Username, email address, and profile picture
  • Game Data: All matches you created or participated in
  • Object Data: All objects, photos, and descriptions you added to games
  • NFC Tag Data: All tag assignments and encrypted passwords
  • Activity History: Your scores, achievements, and game history
  • Team Data: Your team memberships and player interactions
All personal data is deleted immediately upon account deletion.

Data Retention Period

⚡ Immediate Deletion

Your account and all associated personal data are deleted immediately when you request account deletion. There is no retention period for personal information.

📊 Anonymized Analytics (if applicable)

If we maintain any anonymized, aggregated statistics for app improvement purposes (such as total games played across all users), these do not contain any personally identifiable information and cannot be linked back to your account.

⚖️ Legal Compliance

In rare cases, we may be legally required to retain certain records for compliance purposes. If applicable, such data would be retained only for the legally mandated period and then permanently deleted.

⚠️ Important Notes

  • This action is permanent and cannot be undone
  • Your username will become available for others to use
  • Any active games you're hosting will be ended
  • Other players will no longer be able to see your profile
  • You will not be able to recover any data after deletion
Email Support for Deletion Cancel & Go Back

Questions about account deletion or data privacy?

View Privacy Policy Contact Support